Appointment Cancellation/No Show Policy
To Our Valued Clients,
Thank you for trusting our office for your dental needs. To ensure that you receive the best experience possible, we want to give you a friendly reminder of our policies. When you schedule an appointment with us, we do not double book and try to stay on time during the day. We set aside enough time to provide you with the highest quality care and personal attention. We respect your time and hope that you will respect ours. When patients cancel without sufficient notice, or no show, this creates a situation where we are not able to fill in those appointments, and patients are having to wait longer for care they need, as well as, creating a strain on our office.
48-hour Cancellation Policy:
- To reserve one hour for an initial examination, we will require a $50 deposit to secure the spot. This will go towards the cost of that first appointment. Failure to cancel within 48 hours will result in a $50 fee. If the cancellation is within that 48 hour window, the $50 deposit will be applied to the next visit.
- Any new client who fails to show for their initial visit (or an additional cancellation infraction within the 48-hour window), will not be rescheduled unless they pay the consultation fee at the time of rescheduling.
- Surgical cancellations less than 48 hours will lose their $300 nonrefundable fee.
Please note: Fridays are by appointment only, therefore, this notice does not include Fridays.
Late Appointments:
- Appointments that are 10 minutes late or greater may be rescheduled. We’ve reserved this time for you and won’t disrupt other client’s time.
Weather-related Cancellations:
- We want your drive to and from the office to be safe. We will provide advanced notification of closure in the event of an anticipated ice storm or any other severe weather condition.
- Premature cancellations based on anticipated weather forecasts that may not transpire are subject to the cancellation fee noted above. Severe weather that results in hazardous driving conditions must be actively present within the commute time of appointment to avoid the cancellation fee.
We look forward to a mutually respectful collaboration.